Refund policy

Return & Refund Policy

We want you to be happy with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it, unused, undamaged, and in its original packaging with all accessories and components included. You will also need your receipt or proof of purchase.

For hygiene and safety reasons, products that have been used, opened, altered, or damaged after delivery may not be eligible for return unless the product arrived defective, damaged, or incorrect.

Starting a Return

To request a return, please contact us at support@arizele.com within 30 days of receiving your order.

Please include your order number and the reason for your return. For damaged, defective, or incorrect products, we may also request photographs or videos so we can evaluate the issue.

If your return is approved, we will provide instructions on how and where to return your item. Please do not send your item to any address without contacting us first. Items returned without prior authorization may not be accepted.

Return Shipping

Return shipping eligibility and instructions may vary depending on the reason for the return and the specific order. If a prepaid return label is available for your return, we will provide it with your return instructions.

If a return is being made because the customer changed their mind, ordered the wrong item or variant, or for another reason unrelated to a defective, damaged, or incorrect product, return shipping costs may be the responsibility of the customer.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you received the wrong product.

We will review the issue and work to make it right. Depending on the circumstances, we may offer a replacement, return, or refund.

Please do not dispose of a damaged or defective product until your request has been reviewed, as photographs, videos, or a return of the product may be required.

Non-Returnable Items

We cannot accept returns for products that have been used, altered, intentionally damaged, or are missing original components or packaging, except when the product was defective or damaged when received.

Certain items may also be designated as final sale. Any applicable final-sale restrictions will be disclosed before purchase. Gift cards are non-returnable.

If you are unsure whether your item is eligible for return, contact us at support@arizele.com.

Exchanges

We do not currently offer direct exchanges. The fastest way to receive a different product or variant is to return the original eligible item and place a new order once your return has been accepted.

Refunds

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional time for the refund to appear on your account.

Original shipping charges, if any, are generally non-refundable unless the order arrived damaged, defective, incorrect, or we determine otherwise.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@arizele.com.

Order Cancellations & Changes

If you need to cancel your order or change your shipping information, please contact us as soon as possible after placing your order.

We will make every reasonable effort to accommodate your request. However, orders may begin processing shortly after they are placed, so we cannot guarantee that an order can be changed or canceled once processing has begun.

Once an order has shipped, it cannot be canceled and will instead be subject to our return policy.